Tax Office Information

• Philosophy:

We pride ourselves in exceeding customer expectations. If you would like to provide feedback about the performance of our office or staff, send an e-mail to Tax_Office@co.travis.tx.us or ask for a feedback card at any of our offices.

• Locations:

Main Location: 5501 Airport Boulevard, 78751-1410 (Located between Koenig Lane and 53rd 1/2 Street). Drive-through service is available at this location (on the south side of building). Two red payment drop-boxes are located in the parking lot.

Pflugerville Location: 15822 Foothill Farms Loop, 78660 (Located on the southwest corner of Foothill Farms Loop, our building is green and has a metal roof). Drive-through service is available at this location.

East Location: 4705 Heflin Lane, 78721 (Located near the intersection of Springdale Road and MLK Boulevard). Drive-through service is available at this location.

Southeast Location: 4011 McKinney Falls Parkway, 78744 (Located near the Austin-Bergstrom International Airport between Burleson Road and Highway 183 South). Drive-through service is available at this location.

Southwest Location: 8656 Highway 71 West, Building B, 2nd Floor, 78735 (Located approximately 1.5 miles west from the "Y" in Oak Hill, behind the fire department). Because this office is located on the 2nd floor, drive-through service is not available at this location.

Telephone assistance for all locations: (512) 854-9473.

• Hours:

Airport Boulevard - 7:30 a.m. to 5:30 p.m., Monday through Friday.

Satellite Offices - 8 a.m. to 5 p.m., Monday through Friday.

Call (512) 854-9473 for assistance - 7:30 a.m. to 5:30 p.m., Monday through Friday.

• Our Daily Operations:

Every day...
... we serve an average of 800 visitors in our four lobby offices.
... we help 250 customers at our drive-throughs
... we answer 1,200 phone calls
... we receive an average of 595 voter registration applications
... we collect over $8.1 million in taxes

Every year...
... we collect over $3.1 billion in taxes and fees for 108 jurisdictions
... we register 826,601 vehicles
... complete 249,604 vehicle title transfers and audit another 138,875
... register over 634,931 voters
... support elections for 201 entities
... collect court fees and fines for JP and County Courts at Law

Our office achieved a 98.9% collection rate for property taxes in 2011.

We registered 81.5% of eligible Travis County residents to vote, the largest percentage for similarly sized counties in Texas.

95% of our lobby customers are assisted within a target service range of between 7 - 10 minutes.

We have been recognized for our customer service delivery by the Texas Association of Counties as a designated benchmark against which other operations measure their success.

• Innovation and Recognition

Accessible website developed for visually impaired citizens - 2007 recipient of Computerworld Laureate award

Online services, such as property account and voter record access, online property tax payment options, electronic property tax payment plan arrangement and access to a multitude of forms used for property tax, vehicle and voter registration transactions.

Benchmark customer service delivery - 2007 and 2009 recipient of Texas Association of Counties Leadership Foundation's Best Practices Award.

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Property Tax Information

Our Property Tax Process
When?	What?
Ongoing	County Clerk records deeds and changes in ownership.
Ongoing	County Clerk sends updated deed information to the Travis Central Appraisal District (TCAD).
January 1 – April 15	TCAD identifies property and its location, description, ownership, exemptions and value for all real estate and personal property (business equipment and supplies) in Travis County.
April 15 - end of May	TCAD sends appraisal notices listing ownership, value, etc. Property owners have a limited time (usually 30 days) to appeal property value.
Late spring and summer	TCAD conducts hearings to resolve value protests.
July 25	TCAD sends the appraisal roll to the governing bodies of all taxing units, such as AISD, City of Austin, ACC and Travis County.
August/ September	Governing bodies adopt budgets and a tax rate.
October	With finalized appraisal roll and adopted tax rates, Tax Assessor-Collector applies the tax rate, calculates amount due and mails property tax bills for all properties in Travis County. There is one exception in mailing property tax bills. Those paid by mortgage companies are sent electronically. Owners may view a copy of their tax bill online or request a copy by calling (512) 854-9473.
November - January 31	Current collections begin in late October or early November and end January 31. Tax Assessor-Collector mails receipts for taxes paid in full and disburses funds to taxing units. See various payment options available.
January 31	Tax payment is due. Mailed payments must show a January 31 or earlier postmark to be considered timely upon receipt.
February 1	Delinquent collections begin.

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Voter Information

• Our Volunteers:

Volunteer Deputy Registrars - Travis County's voter registration rate is tremendously successful due to the volunteer efforts of deputy registrars. Many, though not all, are affiliated with various organizations that routinely promote voter registration and voting.

Voters will typically find voter registration applications on display in the lobbies of the Texas Department of Human Services, Department of Health, public libraries, many grocery and convenience stores, and post offices. You can view a list of all permanent locations that offer voter registration applications here. Additionally, new residents and those who update their driver's licenses are given the opportunity to register to vote through our partnership with the Department of Public Safety.

You can also download a voter registration application form 24 hours a day by clicking here. (Solicitud de Votar)

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Vehicle Information

• Our Partnerships:

Substations - Twenty-eight substations in Travis County (located at HEB grocery stores and the City of Jonestown) sell vehicle windshield stickers and offer voter registration applications.

Vehicle Registration - County residents are able to renew not-already-expired vehicle registrations on the internet at www.texas.gov.

23 Bonded Dealers and 4 Title Services - Many of Travis County's vehicle title transactions are handled initially by the private sector. When the legal documents required to change ownership are part of a sales transaction, the dealership and the customer enjoy convenience and efficiency. Also, the partnership saves tens of thousands of dollars in salaries that would be required to staff what would be a huge increase in title transfer services.

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History

• Our History:

The Travis County Tax Office was created in 1845 by the Texas Constitution.

Bruce Elfant was elected Tax Assessor/Collector and began serving his term on January 1, 2013.

Tina Morton was appointed Tax Assessor/Collector by Travis County Commissioners to serve January 1, 2012 through December 31, 2012.

Prior to Morton's interim assignment, Nelda Wells Spears was the most recent Tax Assessor/Collector until her retirement on December 31, 2011. She served Travis County in this office for over twenty years.

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