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Information about The Travis County Tax Office you might
find interesting.
Our Service:
Locations:
The main office location: is 5501
Airport Boulevard, between Koenig Lane and 53 1/2 Street. Satellite
locations are southwest in Oak Hill, southeast
near Austin-Bergstrom International Airport, east
near Springdale and Martin Luther King Boulevard and north in Pflugerville.
The main office, southeast office, east office and Pflugerville
office provide drive through service. For telephone assistance at
all tax office locations, call (512) 854-9473.
Hours:
Our office hours at the main location on Airport Boulevard are from
7:30 a.m. to 5:30 p.m. Monday through Friday. Satellite offices
are open 8 a.m. to 5 p.m. Monday through Friday. The Airport Boulevard,
Pflugerville and McKinney Falls Parkway locations offer drive through
service.
Our telephone (512) 854-9473 is answered
24-hours-per-day by an automated service that allows you to order
vehicle registration renewals, voter registration applications, tax
bills, or a new resident information packet. For assistance in
English press 1, Spanish press 2. Follow prompts for access.
Our Daily Operations:
Every day, we serve an average of 1200 visitors
in our four lobby offices, 300 customers at our drive-throughs,
and answer 1,400 phone calls. We receive an average of 2,500 voter
registration applications and collect over $6.7 million in taxes
each day.
On an annual basis, we collect over $1.7 billion
in taxes and fees; registering 696,002 vehicles; validating documents,
collecting fees and sales tax for 207,565 vehicle title transfers
while auditing 132,000 others; and registering over 537,000 voters.
- By the end of September, 2006, we collected 98.89% of property
taxes due.
- We registered 86% of the population eligible to vote in Travis
County.
- We helped fill 95% of our customers' in-person requests in less
than five minutes.
- We responded to 90-95% of our customers' letters in less than
72 hours.
- We have been recognized for our customer service delivery and
we are a designated benchmark against which other operations
measure their success.
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When?
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What?
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| Ongoing |
County Clerk records deeds, changes in ownership.
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| Ongoing |
County Clerk sends updated deed information to the Travis
Central Appraisal District (TCAD).
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| January 1 – April 15 |
TCAD identifies property and its location, description, ownership, exemptions and value for all real estate and personal property (business equipment and supplies) in Travis County.
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| April 15 |
TCAD sends appraisal notices listing ownership, value, etc. Property owners have a limited time (usually 30 days) to appeal property value.
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| Late spring and summer |
TCAD conducts hearings to resolve value protests.
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| July 25 |
TCAD sends the appraisal roll to the governing bodies of all taxing units, such as AISD, City of Austin, ACC and Travis County.
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| August/ September |
Governing bodies adopt budgets and a tax rate.
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| October |
Tax Assessor-Collector applies the tax rate, calculates amount due and mails property tax bills for all properties in Travis County. There is one exception in mailing property tax bills. Those paid by mortgage companies are sent electronically. Owners may view a
copy of their tax bill online or request a copy by calling (512) 854-9473.
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| November - January 31 |
Current collections begin in late October or early November and end January 31. Tax Assessor-Collector mails receipts for taxes paid and disburses funds to taxing units. See various
payment options available.
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| January 31 |
Tax payment is due. Mailed payments must show a January 31 or earlier postmark to be considered timely payment upon receipt.
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| February 1 |
Delinquent collections begin.
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Our Volunteers:
Volunteer Deputy Registrars - Travis County's
voter registration rate is tremendously successful due to the
volunteer efforts of deputy registrars. Many, though not all, are
affiliated with various organizations that routinely promote voter
registration and voting.
Voters will typically find voter registration
applications on display in the lobbies of the Texas Department of
Human Services, Department of Health, public libraries, many grocery
and convenience stores, and post offices.
Our Partnerships:
Substations - Twenty-one substations
in Travis County (located at HEB grocery stores and the City of
Jonestown) sell vehicle windshield stickers and offer voter registration
applications.
Vehicle Registration - County
residents are able to renew vehicle registrations on the web.
29 Bonded Dealers and 4 Title Services
- Many of Travis County's vehicle titles are handled initially by
the private sector. When the legal documents required to change
ownership are part of a sales transaction, the dealership and the
customer enjoy convenience and efficiency. Also, the partnership
saves tens of thousands of dollars in salaries that would be
required to staff for what would be a huge increase in title
transfer service.
Department of Public Safety -
New residents, and those who update their driver's licenses, are
given the opportunity to register to vote.
Our History:
Your Travis County Tax office was created in 1845
by the Texas Constitution. Nelda Wells Spears is your current tax
assessor/collector. She has served Travis County in this office
for over sixteen years.
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